1. Introduction
Capandex ("we", "our", "us") operates the website capandex.com and the Capandex trading platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Capandex, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information — Your email address, name, and profile details provided during registration.
- Exchange API Keys — Your cryptocurrency exchange API keys, which are encrypted before storage.
- Trading Data — Your trading flows, orders, executions, and strategy configurations created within the platform.
- Usage Data — Analytics data, device information, browser type, IP address, and interaction patterns with our platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our trading platform services.
- Execute trades on your behalf through connected exchange APIs.
- Send notifications about your trading activity, account updates, and platform changes.
- Improve and optimize the platform based on usage patterns and feedback.
- Provide customer support and respond to your requests.
4. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- All API keys are encrypted using AES-256-GCM encryption before storage.
- All data is transmitted over HTTPS with TLS encryption.
- We conduct regular security audits and vulnerability assessments.
- We never share your trading data with third parties.
5. Exchange API Keys
Your exchange API keys are handled with the highest level of care:
- API keys are encrypted at rest and never stored in plain text.
- Keys are used solely for executing trades on your behalf through your configured trading engines.
- You can delete your API keys at any time from your account settings, and they will be permanently removed from our systems.
6. Data Retention
We retain your data according to the following schedule:
- Account data is retained for as long as your account remains active.
- Trading history is retained for 2 years from the date of each transaction.
- Upon account deletion, all personal data is permanently deleted within 30 days.
7. Third-Party Services
We use the following third-party services to operate our platform:
- Supabase — Database hosting and user authentication.
- Exchange APIs — Binance, OKX, Bybit, Coinbase, and other supported exchanges for trade execution.
- Analytics — Anonymous usage analytics to improve the platform experience.
Each third-party service has its own privacy policy governing the use of your information.
8. Your Rights
You have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of any inaccurate data.
- Deletion — Request deletion of your personal data and account.
- Export — Request an export of your data in a portable format.
- Opt out — Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at support@capandex.com.
9. Cookies
We use essential session cookies to maintain your authentication state and provide a seamless experience on our platform. We do not use tracking cookies or third-party advertising cookies. These session cookies are strictly necessary for the operation of the platform and cannot be disabled.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will notify you via email and update the effective date at the top of this page. We encourage you to review this policy periodically.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@capandex.com